Contact us

Find an adviser

Search our network to find a Garvan adviser near you, or alternatively call us on 132 652.

Head office

Garvan Financial Planning
Level 1, 105-153 Miller Street
North Sydney, NSW 2060 Australia

Ph: 132 652
Fax: 1800 550 081

Join us

If you are interested in joining the Garvan Financial Planning network please email Brendan Johnson, General Manager of Garvan Financial Planning, at brendan_johnson@mlc.com.au.

NSW Andrew_tunny@mlc.com
QLD Matthew_Vandermeer@mlc.com.au
VIC Marc.b.cassidy@mlc.com.au
SA/NT Shane.a.kirsch@mlc.com.au
WA Richard.Usher@nab.com.au

Complaint resolution guide for customers

What do I do if I have a Complaint?

If you have a complaint about the service or advice you have received, please contact us and let us know. You can submit your complaint either in writing or verbally, below is our specialised complaint team’s contact details:

Advice Dispute Resolution
Level 2, 105-153 Miller St
North Sydney, NSW 2060

Ph: 1800 611 950 (TOLL FREE)
Email: Advice.Complaints@nab.com.au

We aim to respond to your complaint in writing within 45 days, if you are unhappy with our response you may wish to contact our Customer Advocate or the Financial Ombudsman Service (FOS).

What if I’m still not satisfied?

You may wish to contact the Customer Advocate, Wealth, if you have concerns about how we managed your complaint:

Ph: 1800 093 038
Email: wealth.customer.advocate@nab.com.au

If your concern remains unresolved

If the complaint can't be resolved to your satisfaction, or you have not received a response within 45 days, you have the right to refer the matter to Financial Ombudsman Service (FOS). You can contact FOS either by phone or in writing, their details are below:

Financial Ombudsman Service
GPO Box 3
Melbourne, VIC 3001

Ph: 1800 367 287