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Search our network to find a Garvan adviser near you, or alternatively call us on 132 652.
Garvan Financial Planning
Level 1, 105-153 Miller Street
North Sydney, NSW 2060 Australia
Ph: 132 652
Fax: 1800 550 081
If you are interested in joining the Garvan Financial Planning network please email Brendan Johnson, General Manager of Garvan Financial Planning, at firstname.lastname@example.org.
Complaint resolution guide for customers
What do I do if I have a Complaint?
If you have a complaint about the service or advice you have received, please contact us and let us know. You can submit your complaint either in writing or verbally, below is our specialised complaint team’s contact details:
Advice Dispute Resolution
Level 2, 105-153 Miller St
North Sydney, NSW 2060
Ph: 1800 611 950 (TOLL FREE)
We aim to respond to your complaint in writing within 45 days, if you are unhappy with our response you may wish to contact our Customer Advocate or the Australian Financial Complaints Authority (AFCA).
What if I’m still not satisfied?
You may wish to contact the Customer Advocate, Wealth, if you have concerns about how we managed your complaint:
Ph: 1800 093 038
If your concern remains unresolved
If your concerns haven't been resolved to your satisfaction, or we haven't responded to you within 45 days, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that's free to consumers.
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check the AFCA website to find out if a time limit applies or when the time limit relevant to your circumstances expires.